Kayako Developer (Node.js & JavaScript)

Responsibilities:

• Customize and extend Kayako platform using available APIs and developer tools.
• Develop custom modules, widgets, or integrations within Kayako using JavaScript and Node.js.
• Build and maintain API-based integrations between Kayako and other internal/external systems (CRM, ticketing, notification, etc.).
• Enhance the UI/UX of the Kayako interface to meet user and business requirements.
• Monitor performance, ensure platform stability, and troubleshoot complex issues.
• Maintain documentation of customization, code changes, and technical implementations.
• Collaborate with cross-functional teams to gather requirements and deliver enhancements.
• Ensure secure and scalable code in all customization and development efforts.

Skills:

• Overall IT experience: 7-10+ Years.
• 4+ years of software development experience with strong proficiency in JavaScript and Node.js.
• 2+ years of hands-on experience working with Kayako platform (customizations, API integration, or support automation).
• Strong understanding of RESTful APIs and experience integrating with third-party tools.
• Experience with front-end technologies (HTML, CSS, AJAX) to enhance Kayako interface.
• Familiarity with ticketing and customer support workflows.
• Strong problem-solving skills with an analytical and detail-oriented mindset.
• Experience working with Git or other version control systems.

Qualifications:

• Knowledge of Kayako On-Premise and Cloud versions and their differences.
• Experience integrating Kayako with tools like Salesforce, Slack, or JIRA.
• Familiarity with customer experience platforms or CRM software.
• Exposure to DevOps tools or environments is a plus.

Benefits:

• 💼 Long Term Contract

Application:

To apply, please share resume to [email protected]